To call us CLICK HERE

01443 224407

To call us CLICK HERE

01443 224407

Expert Debt Collection Agency: Get Back What You're Owed

Are you struggling to recover debts owed to your business? Dealing with unpaid debts can be frustrating, time-consuming, and even costly for your company. That’s where our professional debt collection agency can help. Our expert team is dedicated to providing effective debt collection solutions to businesses of all sizes. 

With years of experience and a proven track record, we have the knowledge and resources to help you get back what you’re owed. Whether you need assistance with commercial debt recovery or consumer debt collection, our agency is here to provide the support you need to succeed.

The Chartered institute of credit management British Credit Awards 2022 Finalist banner for debt collection agency

Expertise Backed by Trusted Debt Collection & Professional Associations

As a recognised member of trusted debt collection professional associations, we are committed to delivering the highest level of service to our clients and maintaining ethical standards in our debt collection practices. Our membership in these associations also demonstrates our dedication to continuous improvement and staying ahead of industry developments. Trust us to provide you with effective and ethical debt collection services.

Debt Recovery Services

Formed in 2002, Thornbury Collection Services Ltd began life collecting clients’ unpaid invoices where our focus was that we never took sides. Our neutral stance is still the cornerstone of our collections ethos and we aim to help both parties reach an amicable agreement which ensures future business for our clients. Building on this foundation, we began helping our clients, and ultimately their own clients too, with all manner of cash flow issues.

Professional Memberships

We are members of the Chartered Institute of Credit Management and Steve is currently the Chair for the South Wales branch and hosts regular events in the local region.

We are really pleased to be chosen as the sole UK partner for Global Credit Solutions (GCS Group), a world leading credit, collection and risk management enterprise. With more than 100 offices, physically located in over 90 countries, this makes international debt recovery feasible via Thornbury Collections now a global debt collection company.

So who do we help with debt recovery?

We recognise that debt recovery is probably the least enjoyed aspect of any business or company, mainly because most individuals have little knowledge or training in good collection practice. We offer a “No Win, No Fee” debt recovery service using our focused, flexible and specialised service.

We also offer alternative debt solutions to assist with your long-term cashflow management. We can provide you with an outsourced credit control function to enable you to refocus your attention to the main core of your business. Maybe you’re with a factoring company but would like a review of your current arrangement, maybe you’d like to discuss Confidential Invoice Discounting, or maybe a hands on credit control package would suit you better. If you have a cash flow issue we will have a solution!

We have a whole range of clients, in all sorts of industries, in all sorts of need of our help!

"Thank you to Steve and the team for swiftly recovering a debt from a difficult customer. It was not a huge amount but when the work has clearly been done, it saves getting into endless email chains debating small things – you also gain the moral high ground."
Wyn Jenkins - Managing Director Seren Global MediaMarch 2023
"I hate chasing unpaid invoices - don't we all! After months of being given the brush off by a particularly difficult customer I almost gave up until I was recommended to Thornbury Collections. As a sole trader, not being paid is personal, it's worrying, stressful and time consuming and Thornbury collections took the weight of it off my shoulders. They are not only efficient and effective but a pleasure to deal with, they approached my customer firmly but politely and within a couple of weeks the money was in my bank account. I can't thank Thornbury Collections enough and would wholeheartedly recommend their services to any small business owner."
Cheryl Cummings: March 2014
"I came across Steve White at Thornbury Collections, via a Facebook group post about freelancers struggling with non-payment of invoices; funny how introductions work. I contacted Steve and explained my predicament of non-payment of a very sizeable invoice. Steve was very helpful and through his efforts and that of his collaborative legal partners Pannone Corporate, in particular Darren Judge, I have now been paid. The whole saga has been stressful but what a relief to hand the negotiation and process over to experienced debt collectors, where I no longer had to deal with my debtor. Thank you Steve and Darren."
Satisfied Client June 2020
"I would like to say a big thank you to Steve and his team at Thornbury Collections for helping me recover one of my outstanding debts (4 months) from a client who had been totally unresponsive to all forms of communication. The invoices were paid in full in less than two weeks with no ill feeling between the client and me. It was the best decision I ever made by getting Steve involved. I can't thank Steve enough and highly recommend his services to everyone who is currently struggling to collect their debts. I will definitely be using Thornbury Collections in the future."
Satisfied Client March 2020
"Thornbury collections was recommended to myself by a friend. I had a small claims matter that went all the way to the court room. The team at Thornbury collections guided and supported me through the entire process. Removing any uncertainty about procedural matters and making sure every form was submitted correctly. Taking all that stress out of, what was to me, a daunting endeavor. They were always available to answer any questions I had and to put my mind at rest. Gold star to the team at Thornbury."
Satisfied Client January 2020
"Tried for months to get two customers to pay their debts without any success. Just false promises of payment and excuses. With all other options explored a debt collection service was my last resort. Contacted Thornbury and within two weeks both debtors had paid in full. It was such an easy process. One agreement to sign electronically and then Thornbury do all the hard work for you. Suddenly, instead of numerous telephone calls falling on deaf ears, people sit up and pay up! Professional, efficient and extremely quick results. Highly recommended."
Tom, GBR TextilesApril 2019
"I would highly recommend using the services of Thornbury Collections. Steve and his team have been outstanding from initial enquiry through, negotiating and working with all parties to achieve a satisfied outcome for all. I know that if I hadn't involved Thornbury Collections, we as a company would still be receiving no communication and the debt would have not been settled."
D Coles, D ColesMarch 2019
"I would highly recommend using the services of Thornbury Collections. Steve and his team have been outstanding from initial enquiry through, negotiating and working with all parties to achieve a satisfied outcome for all. I know that if I hadn't involved Thornbury Collections, we as a company would still be receiving no communication and the debt would have not been settled."
D Coles, Powell & CoMarch 2019
"Thornbury helped me to recover an old debt from a very difficult client who had disappeared off the face of the earth. Thanks to their diligence and professionalism, we were able to settle for the full amount plus all legally applicable late fees without going to court. I am very grateful for their work and for their unfailing good style - I would highly recommend them"
Joe Wareham, BrightonOctober 2018
"I have known Steve White of Thornbury Collections for some time and have had more than one occasion to call upon him. His advice has been of great help to my business and me and on one occasion this enabled us to resolve a specific payment issue with a client without using his company's services at all. After each conversation I have with Steve I always come away with something of value. I recommend him and his firm highly."
Steve Crooks, MSC AssociatesDecember 2014
"I would just like to say how absolutely delighted we have been with the service you provide. Selecting a debt collection agency is difficult as you hear so many bad reports. I contacted Thornbury after reading a recommendation on a landlords forum and I couldn't be more pleased with the outcome, I certainly wasn't expecting full and immediate payment knowing how many others are chasing this ex-tenant for money. (Should I hear from any of his other debtors I shall be passing on your details). The next time we have a bad debt (which we invariably will) I shall be in touch without a moment's hesitation!"
Melanie Ball, Joda Property LtdJuly 2013
"I have used Thornbury Collection's services a few times over the past few years and I have always found them to be courteous and professional in their way of dealing with what often is a difficult situation, that of collecting debt. I would certainly recommend them to any business that needs some extra support to collect payment. The fact that you don't have to pay an up-front fee, but only when the debt is collected and based on a percentage of that debt, means that any business can afford to use their services."
Jackie Hooper, JDH BookkeepingApril 2013
"Can I take this opportunity to say how pleased I am with Thornbury's service. You have been enormously helpful - not just in recovering the debt on my behalf with most impressive speed and without alienating my customer in any way - but also in terms of advice and guidance. Thornbury were recommended to me with great enthusiasm by one of my contacts: I will be more than happy to do the same in the future."
Adrian Higgs, Adrian Higgs CopywritingJan 2012

Are you a 'one-man-band'?

Are you struggling to juggle your business with all other aspects of running a business? Do you have the time, effort and inclination to spend hours chasing your invoices that should have been paid weeks ago? Would you rather your slow-payers were more prompt in paying? We can offer a fully outsourced credit control facility for just £10 per invoice.

We have already helped hundreds of businesses just like yours!

Are you a large national / PPI company?

Do you have your own in-house collection team? What do you do at the end of your process? Do you have an alternative plan? Do you go straight to court? Would you like a more viable option?

Then we can help! We offer credit control training for your teams and have already helped businesses just like you!

“We spoke with Anita after recieveing a referal and she and Thornbury Collection Services lived up to the recommendation. Anita has guided us through the best practice for creating a contract and payment procedure that gives us and our clients the protection we all need. The step by step review, recommendations and guidance has given us all the confidence we require that our process is as robust and legal as it can be. When it comes to the cost of the service if only all professional services would offer a flat fee that covered the whole process from start to final documents – amazing”
– Ben Thornton , Drivebymedia

“As a busy Claims Management Company, we often found that chasing clients who were unwilling to pay, took more time than we could afford. Since we have started using Thornbury Collection Services, we have found that many of the clients we were continually chasing have quickly settled their fees or set up repayment plans. Thornbury Collection Services have adapted their service to our business needs.”
– Amy Hillier, Action Direct

“I have known Peter for many years, originally as a colleague at Carlyle Finance and more recently in his capacity as a debt collection agency we have employed. Peter’s integrity and commitment is undoubted and he has continually provided us a first class service coupled with outstanding results. I would have no hesitation in recommending Peter and Thornbury to prospective clients.”
– David Briggs, Carlyle Finance (MotoNovo Finance)

Are you in-between the above?

Are you spending more time chasing the invoice than you were getting the sale? Is the late payment affecting your cash flow?

Then we can help! We have already helped hundreds of businesses just like you!

Remember – The longer the invoice remains unpaid the higher chance it will never be paid!

But are we any good?

We do not – nor have we ever – charged our clients unless we have been successful in achieving payment from theirs! As we were established in 2002 – and are still around today – we think that answers the question!

We operate on a strictly ‘No-win-no-fee’ basis (pre-litigation) – and that means what it says! There are no questionable or hidden ‘Membership fees, joining fees, administration fees, deposits’ etc – Believe us, just when we think we’ve heard them all – another new company will invent a new-phrase aimed at getting cash out of you, before they undertake any meaningful work on your behalf!

Our advice on this matter is simple: DO NOT part with any money up front to any company who will claim they can get your money back. They simply can’t promise you that!

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*Pre-Action Protocols: A ‘set-of-rules,’ defined by Her Majesties Court Service, that MUST be satisfied by all parties, before a Court Hearing can take place. Usually, part of those protocols requires a mediation meeting takes place.
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