Help and Advice

"I first became aware of Anita's work via LinkedIn.

I am fortunate enough to very rarely need debt collection services as most of my clients are excellent, but I did log Anita's name in my mind for future use. A while after, a situation came about which was much more a matter of principal to me. We quoted a project, had our quote accepted, completed the work and sent the invoice. This was for an existing customer who we had completed several projects for and although they had a history of late payments, always came through in the end. This time the goodwill ran dry and eventually, once payment was some two months late already, they decided the price was too high and attempted to renegotiate or we could take our chances down the legal route. We did the latter and immediately got Anita involved.

Anita managed everything from the initial correspondence with the debtor (by email/letter and by phone) to finding us and liaising with a solicitor. It took a long time (due to Covid) but we got there in the end and received both our money (including interest) and a moral win. I would not hesitate to recommend Anita."

"I was very pleased with the swift, efficient and focused approach that Steve White and his team at Thornbury Collections took in response to an outstanding invoice that was many months in arrears. Steve took the case on swiftly, was always very responsive to my queries and kept me posted throughout the whole time, and ultimately successfully recovered the monies, despite doing so during the COVID-19 lockdown and the obvious business uncertainty that presented. In what is a very unpleasant decision to take against a client and difficult choice to be forced into, Steve and the team at Thornbury Collections made the whole process so very easy, and took a huge weight off my mind in dealing so efficiently with the matter. Whilst I hope to not be in the position where I require Thornbury Collection's services again(!), I wouldn't hesitate to use them and for them to be my first choice in any future similar action."

"Thornbury Collections came highly recommended to me by the 4Networking Community Facebook group. I had previously had issue with a late payment which was particularly and long-drawn-out and very stressful to deal with myself. When it started to happen again with this same client, I went straight to Steve to sort it out for the sake of my time and sanity. I even thought it would cost me a fee (I wasn't familiar with debt collection services) but to my pleasant surprise, they charged my client the fee instead. I also had low hopes that they would manage to get my money from this consistently late payer, but I was pleasantly surprised again that I got all the money plus interest into my account after a few weeks! Thanks a lot! You're such lifesavers!"

"Steve's approach took me from being unsure how to get payment, to being offered full payment for the cancelled training immediately PLUS 2 new dates which would be paid 7 days in advance of the training! This has meant the relationship with my customer is still intact with the prospect of us doing more business together AND on terms which work! The thing that has impressed me about Steve and his company is how quickly and efficiently their systems are followed - letters go when they are due, calls are made at the right time and their activity tracking system allows you to see what's going on anytime you want. Fortunately not getting paid is not a frequent thing for me but if it ever happens again I'll save myself a lot of stress and hand things over to Thornbury Collections - I expected they'd be able to recover the monies but I certainly didn't expect further work opportunities to happen!"

"At the beginning of February 2016 I finally lost patience with a client who had continually failed to pay my invoice for training services, an invoice which by that time had been outstanding since September 2015. Despite numerous emails from me, and promises from him, the invoice remained firmly lodged in my 'Pending' tray. On 4th February 2016 I spoke to Jade Jones, an account manager at Thornbury Collection Services, and asked for her help. I'm very glad I did. Issuing formal instructions to Thornbury was very easy; I was kept fully in the picture at all times; and 14 days after first speaking to Jade a cheque for the full amount arrived in the post from my obstinate (and now ex-) client. I would recommend Thornbury Collection Services without hesitation: fast, friendly and efficient!"

"I just wanted to say a very big thank you to Steve and his team at Thornbury Collections for their recent work with a client of ours who was having some difficulty with their finances. In particular, I would like to thank Jade at Thornbury for her superb work in helping to resolve this issue in a timely and reasonable fashion. Jade's attention to detail and constant updates, kept me up to date and in the picture at all times. I am certain that without Thornbury Collections I would never have seen a penny of the money owed to my company. I would not hesitate to recommend Thornbury Collections to anyone who has difficulty with clients paying their invoices, as they can not only recover unpaid invoices, but they will also go out of their way to try and keep the relationship with the client as amenable as possible."

"I had heard about Thornbury Collections from other business contacts, so when one of our clients did not pay us 3 invoices they were our first port of call. When we contacted Thornbury the oldest debt was almost 3 months old and there was no sign of it being paid. However within 1 month of Thornbury managing the debt for us the oldest invoice was paid, and within 3 months we had received the full outstanding amount! We know that we would never have received any payment if we had not worked with Thornbury as the Client was clearly ignoring all contact from us directly. Throughout the process the Thornbury team explained the process and the next steps, and we also had access to an online account where we could check progress ourselves. I would certainly recommend Thornbury Collections to any business that is owed money. They are a professional and friendly company and the fee they charge is certainly fair for the amount of work they put in, and the speed at which they recovered the debt was fantastic."

"I contacted Thornbury Collections, on recommendation, after getting no response from a serial non payer for over 3 months. To be honest, I thought the amount owed wouldn't be of any interest to them and I had given up all hope of receiving any payment from my customer. Tom was happy to take on the work for me, then talked me through the entire process, including his mediation with my customer and, after 7 months of trying, I was overjoyed to receive a cheque in the post this morning. Had I contacted them sooner, I could have saved myself weeks of stress, allowed myself to get on with my business and to let them do what they do best. In future, all late payment issues will be passed straight to Thornbury Collections and I can get on with running my business"