Help and Advice
Are you unsure of what to do next?
If you think we can help you in any way shape or form then don’t hesitate to contact us for a confidential and no-obligation discussion.
Unsure at what stage you should get a debt recovery firm involved?
Want to avoid litigation costs if at all possible?
Have you written and telephoned your customer? What did you/What should you, say?
Are your customers avoiding your calls?
Are you scared of harming future business relationships with your customers?
I am fortunate enough to very rarely need debt collection services as most of my clients are excellent, but I did log Anita's name in my mind for future use. A while after, a situation came about which was much more a matter of principal to me. We quoted a project, had our quote accepted, completed the work and sent the invoice. This was for an existing customer who we had completed several projects for and although they had a history of late payments, always came through in the end. This time the goodwill ran dry and eventually, once payment was some two months late already, they decided the price was too high and attempted to renegotiate or we could take our chances down the legal route. We did the latter and immediately got Anita involved.
Anita managed everything from the initial correspondence with the debtor (by email/letter and by phone) to finding us and liaising with a solicitor. It took a long time (due to Covid) but we got there in the end and received both our money (including interest) and a moral win. I would not hesitate to recommend Anita."
The government have produced a very ‘useful’ 24 page guide (which can be downloaded by clicking the logo) – but good luck with reading it! Alternatively, you could contact us and we’ll speak to you in a jargon-free and plain manner!